See below for common employee questions and ways we can support you.

Careers with First Transit

If you are interested in working for First Transit please visit our Careers site to fill out an application. For questions about an existing application, please call our recruiting hotline at 513-419-3222.

Visit our Career Page

Payroll Questions

For questions regarding your paycheck, W2 forms or to make direct deposit, federal tax exemptions and address changes please use ADP Employee Self-Service. If you have never used ADP Employee Self-Service, you can find step-by-step instructions on how to use ADP Self-Service by clicking here. Help is also available by emailing ipayissues@firstgroup.com. Employees who have questions regarding their W-2 are asked to call the W-2 Hotline at 1-877-589-8589.

E-mail IPay

Benefits Questions

For benefit questions about eligibility, enrollment and packets please call 833-277-8056 or visit www.myfirststop.net

Visit My First Stop

HR Concerns/Complaints

For questions or concerns about policy, or to report behaviors contradictory to internal policy or legal requirements, please contact Human Resources or the Ethics and Compliance Hotline by calling 877-322-5534. Employees are encouraged to report, anonymously if they wish, instances of suspected or known violations of company policy or law including instances of safety or security breaches, and any potential instances of fraud, theft, harassment or discrimination.

Employee Verifications

Submit employment requests and verifications through The Work Number website or call 800-367-5690. Company reference codes are First Transit: 12987 and Laidlaw (prior to 2008): 12811.

Fax DOT employment verification requests to 513-419-8618.

The Work Number website

Employee Verification Questions

Garnishments Questions

For employee garnishment questions, please contact the garnishment’s department at fga_garnishments@firstgroup.com.

Email FGA Garnishments


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General Inquiries

Local: (513) 241-2200

First Transit, Inc.
600 Vine Street, Suite 1400
Cincinnati, OH 45202