Call Center Services
First Transit has extensive experience working with a variety of specialized transportation service call centers, including:
- ADA Paratransit call centers
- Travel Training call centers
- Medicaid services
- Non-Emergency Medical Transportation (NEMT) Brokerages
- Coordinated human service agency transportation operations
“First Transit is a pleasure to work with they are responsive, courteous, knowledgeable and take pride in the service they provide.” — Customer Feedback
ADA Paratransit Call Centers
First Transit offers a call center service that is solely dedicated to ADA compliance. This sector of call center assists our clients with compliance and ensuring all ADA Paratransit passengers are eligible for the service as well as scheduling rides, taking reservations, and processing trip requests.
Travel Training Call Centers
Travel Training Call Centers are centered around people with disabilities establishing more independence by offering to show them the ropes of Fixed Route services that they would be able to utilize in addition to the Paratransit options available to them.
What We Offer
First Transit provides our clients with dependable, customer-service oriented call center services. Within our capacity as a call center provider, we proudly offer the following services to our clients:
- Efficiency and logistics planning
- Eligibility management for paratransit services
- Integration of TNC (Transportation Network Company) service through partnerships with Lyft and other providers
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SUCCESS STORY: DENVER RTD PARATRANSIT CALL CENTER SERVICES
Denver Regional Transit District (RTD) is the regional public transit agency in the greater Denver, CO area. It operates over 2,300 sq. miles and serves more than three million people. First Transit began providing fixed route service to three of the four Denver RTD fixed route contracts in 1988. Beginning in 2002, First Transit took over operations for the Paratransit Call Center. This call center is the central hub for all paratransit reservations, dispatch, scheduling, and customer calls.
Why First Transit?
Our national Call Center experience consisting of stand-alone and combined with
paratransit services – over 90 paratransit systems that can include
a call center function allows First Transit a unique insight into call center operations.